FAQ: About The Marketplace

What is The Marketplace?

SOOJIN offers thoughtfully curated, unique and high quality products available as single item purchases in The Marketplace. 

Can I buy items just from the Marketplace?

Yes. You do not have to purchase a Curated Box or a Box from one of the Build Your Own Box sections in order to purchase items from The Marketplace. 


If your order consists of only products from The Marketplace, those products will be shipped in a SOOJIN Poly Mailer.  

Are products purchased from The Marketplace shipped in a box?

That depends. Please read the three examples below to understand how products from The Marketplace will be treated based on what is in your order.


IF YOUR ORDER CONSISTS ONLY OF PRODUCTS FROM THE MARKETPLACE

If your order contains the following products:  

  - Only products from The Marketplace

Then all of the products purchased will be shipped in a SOOJIN Poly Mailer.


IF YOUR ORDER CONSISTS OF A CURATED BOX AND PRODUCTS FROM THE MARKETPLACE

If your order contains the following products:: 

  - A Curated Box

  - Products from The Marketplace

Then the products from The Marketplace will be added into the Curated Box when your order is fulfilled at our warehouse. 


IF YOUR ORDER CONSISTS OF A BOX FROM BUILD YOUR OWN BOX AND PRODUCTS FROM THE MARKETPLACE

If your order contains the following products: 

  - A box you built in one of the Build Your Own Box sections

  - Products from The Marketplace

Then the products from The Marketplace will be added into the box that you built in the Build Your Own Box section when your order is fulfilled at our warehouse.

Can I purchase products in The Marketplace to be included in a Curated Box?

Yes, you can purchase items from The Marketplace to be added to the Curated Box that you are purchasing. 


If you are purchasing a Curated Box and you add products to your cart from The Marketplace, those products will automatically be added into your Curated Box when your order is fulfilled at our warehouse. 


Please note: If products from The Marketplace and a Curated Box are purchased in the same order the Curated Box and The Marketplace products will not be shipped separately. The products from the Marketplace will automatically become part of the Curated Box.

Is your question not answered here?

If your question is not answered on this page, please contact us in one of the following ways and we will be happy to assist you:


EMAIL: CustomerCare@SOOJIN.com


CHAT: You can chat with us on our website between 8am and 6pm PST.

 

PHONE: 424.731.7777